FAQs

Q?How to take care of my Orvana product?
A.

As many of our products are hand made, please accept slight imperfections as this is what gives the product its character and uniqueness.

Cashmere Scarves: the cashmere yarn that we use in our cashmere scarves is of very fine and delicate quality.  Any use of harsh chemicals can affect its lustre and feel.  Please only dry clean when absolutely necessary and make sure your drycleaner is aware of the care required to ensure the greatest lifetime of the product.

Laser cut scarves: Due to the nature of its design, this scarf is prone to snagging when handled roughly.

All Scarves: Please make sure you follow the washing instructions on the tags provided with the scarves, and contact us with any queries.

Q?Why my Orvana product looks different from my computer screen?
A.

We endeavour to create a true colour match in all of the photographs depicted on this website.  However, we are unable to account for the variations of colour in certain computer monitors.  We recommend checking the website on a calibrated machine, but please contact us by telephone or e-mail if you have any concerns, before placing your order.