Delivery

UK and International Delivery

Postage and packaging is calculated at checkout and will be in the region of £6-£15 depending on your location and the speed of delivery chosen by you. For a limited time only until the end of December 2016 all orders above £50 will include free postage. Whichever shipment choice you make, we will provide you with a link to track your package online.

All orders are shipped via Royal Mail’s recorded delivery, parcel force or courier services.  A signature is required on receipt of goods.

Most orders to the UK should arrive within three working days from the time payment for the order is received in our account. Please allow 7 days for UK, and 10 days for overseas deliveries, before contacting us with any concerns.

For expedited service and gift-wrap please e-mail us at info@orvana.co.uk

Please bear in mind that international shipping may attract import duties, local taxes or additional custom clearance charges, which must be borne by you on receipt of the shipment.  These rules vary by country so please contact your local customs office for further information.

Returns

We want you to love what yor ordered from Orvana as much as we loved bringing it to you.  If you are not completely satisfied with your purchase please notify us at returns@orvana.co.uk and send the item back to us in its original unused condition within 10 days from the date of receipt using Royal Mail Recorded Delivery or an alternative ‘signed for’ courier service.  A full refund, excluding all related shipping costs, will be issued on receipt of the product in perfect condition.

In the rare event that goods are faulty we will cover all related costs and endeavour to replace your order or refund you fully as per your wishes.

Please send returns to:

Orvana
409 The Beaux Arts Building
10-18 Manor Gardens
London N7 6JW

Cancellations

If for any reason you would like to cancel your order please email us immediately at info@orvana.co.uk and we will cancel it provided it has not already been shipped out in which case please return the item to us within 7 days from the date of receipt to receive a full refund. Please note that orders will usually be shipped within 12 hours; therefore please endeavour to cancel your order within this time.

Please feel free to contact us at info@orvana.co.uk if you need further assistance on any of the above matters.Packages are generally dispatched within 10 days after receipt of payment and are shipped via courier with tracking and drop-off without signature. If you prefer delivery by UPS.